Pocket Aurora Papers support

Report a problem from the app

In the app, open Settings › Report a problem or share an idea. Say what happened. You can add a screenshot, and the report includes the app's log unless you turn it off; you can read the log before sending. The report also carries the app and iOS version, your iPhone model and, if you are signed in, your account's ID, so we can find the problem. A screenshot shows whatever was on screen, documents included. Reports go to our support desk, run for us by Zoho in the EU; the privacy page says what a report holds; we delete it 12 months after the problem is closed.

In test builds, a small badge on every screen does the same, and attaches a picture of that screen, documents included.

The log lists what the app did, such as launches, sync progress and the kinds of errors it met. You can read it in the report before you send it.

Write to us

E-mail hello@pocketaurora.com. We read every message.

Common questions

Most questions are answered in the FAQ: languages, working offline, encryption, deleting and exporting. How it works goes step by step.

Your data

To export every document on your iPhone, use Settings › Export all documents. To delete your account, use Settings › Delete account; the privacy page says what happens and when.